Frequently Asked Questions

Everything you need to know about the ultimate gaming experience.

What shipping options are available for REDMAGIC products?

We offer standard and priority shipping to most countries. Delivery times typically range from 3 to 7 business days depending on your location and chosen shipping method.

What is the return policy for REDMAGIC devices?

We offer a 15-day return policy for a full refund if the product is in its original condition and packaging. Please contact our support team to initiate a return request.

Do REDMAGIC smartphones come with a warranty?

Yes, all REDMAGIC smartphones come with a standard 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods such as Klarna and Affirm for installment options.

Are REDMAGIC phones compatible with my local carrier?

Our devices are globally unlocked and support a wide range of network bands. However, we recommend checking the specific band compatibility list on our product pages against your carrier's requirements.

How do I track my order once it has been placed?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.