Returns & Exchanges

At REDMAGIC, we stand by the quality of our gaming hardware and offer a 15-day return window for products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your gaming setup.

1

Initiate Request

Contact our support team within 15 days of delivery with your order number and the specific reason for your return.

2

Technical Assessment

Our technicians will review your request and provide a Return Merchandise Authorization (RMA) number along with the designated shipping address.

3

Package and Ship

Securely pack the device in its original packaging including all accessories and cables, clearly marking the RMA number on the exterior of the box.

4

Inspection and Refund

Once received, our warehouse will inspect the hardware for any damage; approved returns will be processed for a refund to your original payment method within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing